Reach us continuously via chat, phone, email or social. Swift response times, always.
Fastest resolution. Chat directly from the TROFi app — response in a matter of moments.
Call our dedicated helpline for urgent ride, delivery, or payment issues.
For non-urgent queries, billing issues, or escalations. We respond as quickly as possible.
Tweet or DM us @TROFiApp for quick public escalations. Live daily.
Most issues are solved instantly in-app. Find your category below.
Driver not arriving, wrong route, fare disputes, cancellation charges
Late delivery, wrong items, quality complaints, missing order
Item out of stock, delivery delays, damaged goods
Refunds, failed transactions, wallet top-up, TROFi Coins
Login issues, suspicious activity, change phone number
Subscription billing, benefits not applied, cancellation & refunds
We read every message. Typical response time: swift replies on weekdays.
Bengaluru, Karnataka
Toll-Free Support Helpline
Grievance Desk
info@trofiventures.in
First ride, first food order, and first mart delivery are all discounted. Zero risk.
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